Refund & Cancellation Policy

Last updated: 22 July 2026

This policy explains cancellations and refunds for purchases from Doolhof Labs, a unit of MS Holdings. Our Services are digital and delivered instantly, so the terms below apply.

1. Subscriptions

You may cancel a subscription at any time from your account or by emailing us. On cancellation, your plan remains active until the end of the current paid billing period; it will not renew thereafter.
If you cancel within 7 days of a charge and have used less than 10% of that period's included credits, you may request a full refund of that charge.
Beyond 7 days, or once more than 10% of the period's credits are used, charges for the current period are non-refundable, but you keep access until the period ends.

2. Prepaid top-ups / credits

Prepaid credit packs are consumable digital goods. Unused credits are refundable within 7 days of purchase provided none of that pack's credits have been used. Once any credits from a pack are consumed, that pack is non-refundable.

3. Service issues

If a technical fault on our side prevented you from receiving the Service you paid for, contact us and we will make it right — by restoring credits or issuing a refund at our discretion.

4. How to request a refund

Email hello@doolhof.tech from your account email with your payment ID and the reason. We aim to respond within 2 business days.

5. Processing

Approved refunds are made to the original payment method through Razorpay, typically within 5–7 business days of approval. Timing to appear on your statement depends on your bank or card issuer.

Fraudulent, abusive, or policy-violating usage is not eligible for a refund, and may result in account termination without refund.

6. Contact

Questions about this policy: hello@doolhof.tech.